At Docking Drawer, we stand behind our products with industry-leading warranties, so you can source with confidence.

<h2 dir="ltr" id="isPasted"><span style="color: rgb(0, 156, 222);">Blade Series In-Drawer Outlets</span><span style="text-decoration:none;">&#xA0;</span></h2><p dir="ltr"><span style="text-decoration:none;">Docking Drawer Blade Series Outlets lead the market in quality, safety, and ease of installation. Recognized as a benchmark in in-drawer electrical solutions, our products promise a lifetime of durability and performance under normal use and are backed by our industry-leading 5-year warranty.</span></p><p dir="ltr"><span style="text-decoration:none;"><strong>Warranty Length:</strong></span></p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">5 years from the date of shipment</span></p></li></ul><p dir="ltr"><span style="text-decoration:none;"><strong>Covered:&#xA0;</strong></span></p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Any defects or malfunctions of new or certified outlets</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">All shipping costs</span></p></li></ul><p dir="ltr"><span style="text-decoration:none;"><strong>Not Covered:&#xA0;</strong></span></p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Labor costs</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Modifications to the outlet assembly, abuse, misuse, or acts of nature such as earthquakes, floods, or tornadoes.&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Consequential and incidental damages are not recoverable under this warranty.&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.</span></p></li></ul><p dir="ltr"><span style="text-decoration:none;">This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.</span></p><p dir="ltr"><br></p><h2 dir="ltr" id="other-products"><span style="text-decoration: none; color: rgb(0, 156, 222);">Other Products</span></h2><div align="left" dir="ltr"><table><tbody><tr><td><p dir="ltr"><span style="text-decoration:none;">Capped Canisters</span></p></td><td><p dir="ltr"><span style="text-decoration:none;">1-Year Warranty</span></p></td></tr><tr><td><p dir="ltr">Hubell Pop-Up Outlets</p></td><td><p dir="ltr"><span style="text-decoration:none;">1-Year Warranty</span></p></td></tr><tr><td><p dir="ltr"><span style="text-decoration:none;">Point Pod Pop-Up Outlets</span></p></td><td><p dir="ltr"><span style="text-decoration:none;">2-Year Warranty</span></p></td></tr><tr><td><p dir="ltr"><span style="text-decoration:none;">Prado Outlets</span></p></td><td><p dir="ltr"><span style="text-decoration:none;">1-Year Warranty</span></p></td></tr><tr><td><p dir="ltr">Safety Outlets</p></td><td><p dir="ltr"><span style="text-decoration:none;">2-Year Warranty</span></p></td></tr><tr><td><p dir="ltr"><span style="text-decoration:none;">Trio (220V) In-Drawer Outlets</span></p></td><td><p dir="ltr"><span style="text-decoration:none;">1-Year Warranty</span></p></td></tr></tbody></table></div><p><br></p><p><a href="https://forms.clickup.com/36218525/f/12h9mx-25873/K7EJ8QO10NEMJXCAKB" id="isPasted" rel="noopener" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 700; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); text-decoration: underline; outline: 0px; outline-offset: -2px; word-break: break-word; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); display: inline-block;" target="_blank"><strong style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: 14px; line-height: 40px; font-family: &quot;Open Sans&quot;, Helvetica, sans-serif, sans; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; display: inline-block; color: rgb(255, 255, 255); background-color: rgb(93, 204, 44); text-align: center; text-decoration: none; text-transform: uppercase; width: 300px;">REQUEST Warranty REPLACEMENT</strong></a></p>

Docking Drawer Product Warranties

Exchanges are managed as a return, followed by a purchase. Returns must be in a re-saleable condition and align with the return policy for that particular product (see chart above). The customer is responsible for return shipping costs. If you purcha

<h2 id="isPasted"><span style="color: rgb(0, 156, 222);">Make an Exchange</span></h2><p>Exchanges are managed as a return, followed by a purchase.</p><h2 id="isPasted"><span style="color: rgb(0, 156, 222);">Return Policy</span></h2><table style="width: 100%;" class="fr-table-selection-hover"><thead><tr><th><br></th><th><br></th><th><br></th></tr></thead><tbody><tr><td style="width: 50.1244%; background-color: rgb(0, 0, 0);"><span style="color: rgb(255, 255, 255);"><strong>Product</strong></span></td><td style="width: 16.4503%; background-color: rgb(0, 0, 0);"><strong><span style="color: rgb(255, 255, 255);">Return Policy</span></strong></td><td style="width: 33.3332%; background-color: rgb(0, 0, 0);"><span style="color: rgb(255, 255, 255);"><strong>Restocking Fee</strong></span></td></tr><tr><td style="width: 50.1244%;"><strong id="isPasted">In-drawer Outlets</strong> (Blade Series, Trio Series)<br></td><td style="width: 16.4503%;">60 days</td><td style="width: 33.3332%;">25% after 60 days</td></tr><tr><td style="width: 50.1244%;"><strong id="isPasted">Safety Outlets</strong> (Safety Interlock, Safety &#xA0; Disconnect, Fire Guard Series)<br></td><td style="width: 16.4503%;">60 days</td><td style="width: 33.3332%;">25% after 60 days</td></tr><tr><td style="width: 50.1244%;"><strong id="isPasted">Discreet Outlets</strong> (Prado, Sillites)<br></td><td style="width: 16.4503%;">30 days</td><td style="width: 33.3332%;">No returns after 30 days<br></td></tr><tr><td style="width: 50.1244%;"><strong id="isPasted">Custom Outlets&#xA0;</strong><br></td><td style="width: 16.4503%;">0 days</td><td style="width: 33.3332%;">Non-returnable<br></td></tr><tr><td style="width: 50.1244%;"><strong id="isPasted">Pop-Up Outlet Series</strong> (Docking Drawer, Hubbell, Point Pod)<br></td><td style="width: 16.4503%;">30 Days</td><td style="width: 33.3332%;">No returns after 30 days</td></tr><tr><td style="width: 50.1244%;"><strong id="isPasted">Canisters</strong><br></td><td style="width: 16.4503%;">60 Days</td><td style="width: 33.3332%;">25% after 60 days<br></td></tr><tr><td style="width: 50.1244%;"><strong id="isPasted">Pre-Configured Drawers</strong><br></td><td style="width: 16.4503%;">0 days</td><td style="width: 33.3332%;">30% within 60 days</td></tr><tr><td style="width: 50.1244%;"><strong>Accessories&#xA0;</strong>( Cover Plates, Replacement Switch, Installation tool, Spacer)</td><td style="width: 16.4503%;"><br>60 days</td><td style="width: 33.3332%;">25% after 60 days<br></td></tr><tr><td style="width: 50.1244%;"><strong>Everything else</strong></td><td style="width: 16.4503%;">30 days</td><td style="width: 33.3332%;">No returns after 30 days</td></tr></tbody></table><h2 id="isPasted"><span style="color: rgb(0, 156, 222);">Start a Return</span></h2><p>Returns must be in a re-saleable condition and align with the return policy for that particular product (see chart above). The customer is responsible for return shipping costs. If you purchased from Amazon, Lowes, or Build.com, please initiate your return with them under their return policy. Start your return by clicking on one of the buttons below:</p><div id="isPasted" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://returns.dockingdrawer.com/" rel="noopener noreferrer" style="margin: 0px; padding: 0px; border: 0px; font-style: normal !important; font-variant: inherit; font-weight: 700; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); text-decoration: underline !important; word-break: break-word; display: inline-block;" target="_blank"><strong style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: 14px; line-height: 40px; font-family: &quot;Open Sans&quot;, Helvetica, sans-serif, sans; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; display: inline-block; color: rgb(255, 255, 255); background-color: rgb(93, 204, 44); text-align: center; text-decoration: none; text-transform: uppercase; width: 270px;">Start a USA store return</strong></a> <a href="https://returns.dockingdrawer.ca/orders-lookup" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(0, 0, 0); text-decoration: underline !important; user-select: auto; margin: 0px; padding: 0px; border: 0px; font-variant: inherit; font-weight: 700; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; word-break: break-word; display: inline-block; font-style: normal !important;" target="_blank"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: 14px; line-height: 40px; font-family: &quot;Open Sans&quot;, Helvetica, sans-serif, sans; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; display: inline-block; color: rgb(255, 255, 255); background-color: rgb(93, 204, 44); text-align: center; text-decoration: none; text-transform: uppercase; width: 270px;">Start a Canada store return</strong></a></div><p><br></p><p><em>At Docking Drawer, customer satisfaction is our top priority. Please don&apos;t hesitate to call or email with any other questions.</em></p>

Exchanges & Returns

<div data-block-id="block-e6911841-5588-4865-91da-c96f1020eed2">Your satisfaction is our top priority. If you&apos;re dealing with a warranty or a shipping issue, please follow the process outlined below to initiate a Support Request with our team:<br><br></div><h2 data-block-id="block-f6c84e5b-3e4c-457c-870e-22a76af4f552" id="request-support">Request Support</h2><div data-block-id="block-8fda392d-08ae-4ac9-9637-efa522dafeaa">Please complete the support request form so we can fully assist you. You will receive a response from our team <span style="background-color: rgb(255, 255, 255);">promptly, usually within an hour during business hours.</span> Please include a detailed description and photos of your issue whenever possible and relevant.</div><p><br></p><p><a href="https://forms.clickup.com/36218525/f/12h9mx-25873/K7EJ8QO10NEMJXCAKB" id="isPasted" rel="noopener noreferrer" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 700; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); text-decoration: underline; outline: 0px; outline-offset: -2px; word-break: break-word; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); display: inline-block;" target="_blank"><strong style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: 14px; line-height: 40px; font-family: &quot;Open Sans&quot;, Helvetica, sans-serif, sans; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; display: inline-block; color: rgb(255, 255, 255); background-color: rgb(93, 204, 44); text-align: center; text-decoration: none; text-transform: uppercase; width: 300px;">SUPPORT Request form</strong></a></p><p><br></p>

Request Support from our Team

<div data-block-id="block-e6911841-5588-4865-91da-c96f1020eed2">Your satisfaction is our top priority. If you&apos;re dealing with a shipping issue, please follow the process outlined below to report a shipping issue:<br><br></div><h2 data-block-id="block-f6c84e5b-3e4c-457c-870e-22a76af4f552" id="report-a-shipping-issue">Report a Shipping Issue</h2><div data-block-id="block-8fda392d-08ae-4ac9-9637-efa522dafeaa">Please complete the form so we can better assist you. You will receive a response from our team <span style="background-color: rgb(255, 255, 255);">promptly, usually within 24 hours.</span> Please include photos to support your issue, whenever possible and relevant.</div><p><br></p><p><a href="https://forms.clickup.com/36218525/f/12h9mx-25873/K7EJ8QO10NEMJXCAKB" id="isPasted" rel="noopener" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-weight: 700; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); text-decoration: underline; outline: 0px; outline-offset: -2px; word-break: break-word; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); display: inline-block;" target="_blank"><strong style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: 14px; line-height: 40px; font-family: &quot;Open Sans&quot;, Helvetica, sans-serif, sans; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; display: inline-block; color: rgb(255, 255, 255); background-color: rgb(93, 204, 44); text-align: center; text-decoration: none; text-transform: uppercase; width: 300px;">REport a Shipping Issue</strong></a></p><p><br></p>

Report a Shipping Issue

If you encounter an issue with your Docking Drawer order—whether it’s incorrect products, missing items, or damage during shipping—we’re here to help.

<div data-block-id="block-7def7cc6-709b-4c68-bc33-c95be23edca5" id="isPasted">If you encounter an issue with your Docking Drawer order&#x2014;whether it&#x2019;s incorrect products, missing items, or damage during shipping&#x2014;we&#x2019;re here to help. To quickly resolve shipping issues, we&#x2019;ll need some key photos to help us investigate what went wrong and coordinate with the appropriate teams.</div><div data-block-id="block-164d1224-0e35-4346-b368-e1e6927236eb"><br></div><h2 data-block-id="block-029e103a-2236-4e47-b2ec-ce9d1fa6192d" id="isPasted">Photos to Provide for Shipping Issues</h2><ol><li><h3 id="shipping-label">Shipping Label</h3><ul><li>Take a clear photo of the&#xA0;<strong>shipping label</strong> from the package. This helps us verify the delivery details.<br><img src="https://attachments.gorgias.help/bVpA37l33zL2J5oE/hc/Aa90l7Ej1pxJWorj/2024110520-b7e0613f-c072-4d5a-9ab9-6988e60e97d0-1.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"><br></li></ul></li><li><h3 id="sidemarking-label-for-direct-website-orders">Sidemarking Label (for Direct Website Orders)</h3><ul><li>If your order was placed directly through our website, capture the <strong>sidemarking label</strong>.</li><li>This label tells us what was ordered, which warehouse fulfilled it, and which storefront processed the order.</li><li><em>Note: Some units may not have a sidemarking label.</em><br><em><img src="https://attachments.gorgias.help/bVpA37l33zL2J5oE/hc/Aa90l7Ej1pxJWorj/2024110520-32676e65-9c83-454a-97e1-9716f98767b0-2.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></em><br><br></li></ul></li><li><h3 id="product-sticker">Product Sticker</h3><ul><li>A photo of the&#xA0;<strong>product sticker</strong> on the received item confirms what product was actually shipped to you.<br><img src="https://attachments.gorgias.help/bVpA37l33zL2J5oE/hc/Aa90l7Ej1pxJWorj/2024110520-ddaf0e13-c99a-4744-86eb-523b61dd428f-3.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"><br></li></ul></li><li><h3 id="outlet-configuration">Outlet Configuration</h3><ul><li>Double-check the contents inside the box. Take a photo to show that the outlet or product matches (or doesn&#x2019;t match) what was ordered.<br><img src="https://attachments.gorgias.help/bVpA37l33zL2J5oE/hc/Aa90l7Ej1pxJWorj/2024110520-2aca075c-cc4e-4f91-860f-226e5e19cd75-4.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"><br></li></ul></li><li><h3 id="photo-of-the-specific-issue">Photo of the Specific Issue</h3><ul><li>Capture the <strong>exact&#xA0;</strong><span style="margin: 0px; padding: 0px;"><strong>issue</strong></span>you encountered. This could be:<ul><li>A scratched cover plate</li><li>Incorrect outlet received</li><li>Damaged arms, frayed cords, or any other defects<br><br></li></ul></li></ul></li></ol><h2 data-block-id="block-eeab5d8f-400c-4f61-8dd2-d392fe188fdf" id="why-these-photos-are-important">Why These Photos Are Important</h2><div data-block-id="block-661e8446-e287-44fa-ab02-c7430427eae2">These photos help us understand the root of the problem&#x2014;whether it&#x2019;s a shipping error, incorrect fulfillment, or product defect&#x2014;so we can take the right steps to correct it. The more details you provide, the faster we can resolve your issue.<br><br></div><h2 data-block-id="block-6e56d93c-e27c-41b7-88eb-882a6678e4cf" id="next-steps">Next Steps</h2><div data-block-id="block-fc56e49a-62a0-4ded-aa22-f0647c0ec194" id="isPasted">Once you&#x2019;ve gathered the photos, please complete our Support Request Form and include a brief description of the issue. Our support team will review your information and get back to you with the next steps in less than 24 hours.</div><div data-block-id="block-bbec62b5-bd31-4eba-8de4-91daea20a4f9"><br></div><div data-block-id="block-c5fac931-26ff-40aa-8e33-40d5770eee34">If you have any additional questions or need further assistance, please feel free to contact us&#x2014;we&#x2019;re here to help!</div><p><br></p><p id="isPasted"><a href="https://forms.clickup.com/36218525/f/12h9mx-25873/K7EJ8QO10NEMJXCAKB"><strong style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: 14px; line-height: 40px; font-family: &quot;Open Sans&quot;, Helvetica, sans-serif, sans; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; display: inline-block; color: rgb(255, 255, 255); background-color: rgb(93, 204, 44); text-align: center; text-decoration: none; text-transform: uppercase; width: 300px;">support request form</strong><br></a></p><p><br></p>

Shipping Error Support: How to Document Issues for Faster Resolution

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Do You Offer Docking Drawer Discounts?

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Are Docking Drawer Outlets Tamper Resistant?

Do I Need a 15 or 20 amp Docking Drawer Outlet?

Why Choose Docking Drawer Over Competitor Products

Do Docking Drawer Outlets Comply with Building Codes?

Do you sell replacement outlet cover plates?

Are portable cords approved for permanent installations?

Do Docking Drawer Blade Outlets Comply with NEC for Kitchen Islands & Peninsulas?

How to Install the Safety Outlet With Blade Limit Switch

The Difference Between AFCI, GFCI & Standard Circuit Breakers

Can I add Docking Drawer to a 12” Wide Drawer?

How to Install Docking Drawer Outlets into Shallow Drawers With Minimal Height

Understanding Electrical Measurements

What's in the Box?

In-Drawer Outlet FAQs

Why is My Safety Outlet Working in Reverse?

How to Connect (2) Corner Mount Limit Switches to a Safety Interlock Disconnect

How to Connect (1) Corner Mount Limit Switch to (2) Safety Interlock Disconnects

How to Choose: Safety Interlock Solutions for Cabinets

Why is There No Ground Connection on a Safety Interlock Disconnect?

How to Connect (2) Smoke & Heat Sensors to a Safety Interlock Disconnect

How to Connect (1) Fireguard Smoke & Heat Sensor and (1) Corner Mount Limit Switch in Series to a Safety Interlock Disconnect