Exchanges & ReturnsUpdated a month ago
Make an Exchange
Exchanges are managed as a return, followed by a purchase.
Return Policy
| Product | Return Policy | Restocking Fee |
| In-drawer Outlets (Blade Series, Trio Series) | 60 days | 25% after 60 days |
| Safety Outlets (Safety Interlock, Safety Disconnect, Fire Guard Series) | 60 days | 25% after 60 days |
| Discreet Outlets (Prado, Sillites) | 30 days | No returns after 30 days |
| Custom Outlets | 0 days | Non-returnable |
| Pop-Up Outlet Series (Docking Drawer, Hubbell, Point Pod) | 30 Days | No returns after 30 days |
| Canisters | 60 Days | 25% after 60 days |
| Pre-Configured Drawers | 15 days | 30% after 15 days |
| Everything else | 30 days | No returns after 30 days |
Start a Return
Returns must be in a re-saleable condition and align with the return policy for that particular product (see chart above). The customer is responsible for return shipping costs. If you purchased from Amazon, Lowes, or Build.com, please initiate your return with them under their return policy. Start your return by clicking on one of the buttons below:
At Docking Drawer, customer satisfaction is our top priority. Please don't hesitate to call or email with any other questions.