If you have support-related questions, don't hesitate to reach out via [email protected]. We’re here to give you best in class service and help in anyway we can!

How to Get Support

The Prado support team is your best resource for troubleshooting or technical issues. You can reach them directly at: [email protected]

What to Include in Your Request:

• A clear description of the issue
• Photos (if applicable) to help diagnose the problem
• Product details (model, purchase date, and where purchased)
• Your contact information for follow-up

Their team of experts will review your request and respond within one business day.

Need Additional Help?

If you encounter any issues, don’t receive a response, or need further guidance, please get in touch with us at [email protected]. We’re happy to help.

We’re here to make the process as smooth as possible!