Point Pod Pop-Up Outlet Troubleshooting FAQsUpdated 20 days ago
The Point Pod Connect pop-up outlet is a sleek, innovative solution designed to provide easy access to power while maintaining a clean, clutter-free space. Whether in a kitchen, office, or workspace, this versatile unit discreetly rises from the countertop to reveal AC and USB ports, then retracts into the surface when unused. These electrical solutions are quality built and for lifelong durability, but like any appliance, users might encounter occasional issues. Here are some helpful tips for troubleshooting the 5 most common Point Pod concerns:
1. What can I do about crumbs and debris falling into the Point Pod Pop-Up Outlet hole?
Crumbs can easily fall into the gap around the Point Pod, especially in a kitchen setting. Fortunately, the Point Pod is designed with small weep holes around the mounting flange, allowing smaller crumbs to fall through to the cabinet below, where they can be wiped away.
For larger crumbs or debris that do not fall through:
Vacuum Method: Use a handheld vacuum cleaner like a Dyson to suck up the crumbs from the Point Pod hole. This is usually sufficient for most debris.
Manual Cleaning: If larger debris remains, you can manually remove the Point Pod for thorough cleaning:
Disconnect the power by turning off the Point Pod at the wall and unplugging it.
Use a screwdriver to loosen the clamp holding the Point Pod in place.
Slide the Point Pod out, then clean any debris or crumbs using a vacuum or damp cloth.
Reinsert the Point Pod, ensuring it is correctly aligned, and tighten the clamp to secure it.
By keeping the Point Pod and surrounding area clean, you’ll maintain its functionality and appearance.
2. How do I fix a Point Pod top cup that is loose or misaligned?
To adjust the top cup:
Use a Phillips head screwdriver.
Tighten the two screws located underneath the top cup—one in the front and the other in the back. This will secure the top cup and ensure it is aligned with your countertop.
3. What do I do if the top cup of the Point Pod Pop-Up Outlet is not level with the countertop?
To level the top cup:
Unscrew the two screws under the top cup using a Phillips head screwdriver.
Remove the top cup and set it aside.
Locate the two long plastic prongs on top of the outlet. These should be flush with the outlet’s top.
Use a flathead screwdriver to gently lift the prongs until they curve slightly upward. This adjustment helps level the top cup.
Reattach the top cup by screwing it back into place.
Ensuring the top cup is level maintains the sleek, flush design and prevents debris from entering the Point Pod unit.
4. What happens if liquid spills over the Point Pod Pop-Up Outlet?
Point Pod Connect is designed with safety in mind, featuring an IP44 rating, which means it is resistant to splashes of water. If a spill occurs:
Surface Cleanup: Quickly wipe up any liquid on the countertop around the Point Pod.
Under-Cabinet Check:
The Point Pod’s mounting flange has weep holes that allow liquid to drain into the cabinet below, protecting the electrical components.
Open the cabinet under the Point Pod and clean up any liquid that has dripped through.
Test the Unit: After cleaning, raise and lower the Point Pod to ensure it is still functioning. The IP44 rating ensures the unit is protected from electrical damage due to spills, but prompt cleaning is recommended to maintain its condition.
5. How do I get support for or replace a defective Point Pod Pop-Up Outlet unit?
If your Point Pod unit is malfunctioning and needs to be replaced under warranty:
Submit a Support Ticket:
Submit a ticket directly with Point Pod to get expert support or to start a warranty replacement here - https://pointpod.com/au/warranty-and-returns-form-us/
Preparation:
Place masking tape on the old unit to mark the alignment for the new unit.
Raise the Point Pod to the open position and turn off the power at the wall. Unplug the unit.
Removal:
Loosen the clamp holding the Point Pod and carefully lift the unit out of its housing.
Flip the unit over and unscrew the two screws holding the top cup in place. Remove the top cup from the defective unit.
Installation of New Unit:
Align the top cup with the new Point Pod unit using the masking tape markers for reference.
Secure the top cup onto the new unit with the screws, tightening them until they are firm but not over-tightened.
Reinsert the Point Pod into its housing, aligning it with the marked position, and tighten the clamp to secure it.
Final Steps:
Plug the unit back in and wait for the electronics to calibrate (approximately 30 seconds).
Test the functionality by pressing down on the Point Pod. It should smoothly retract and rise.
Replacing a Point Pod is straightforward if you follow these steps, ensuring minimal disruption to your kitchen or workspace.
Point Pod Connect users can enjoy a seamless and hassle-free experience with their pop-up outlets by addressing these common issues. Whether it’s crumbs, alignment issues, or spills, knowing how to troubleshoot effectively will help keep your Point Pod running smoothly for years to come.